Privacy Policy

1. Introduction

One Trinity Consulting Inc. ("Company", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Company information (business name, industry, role/title)
• Communication records (emails, meeting notes, project discussions)
• Payment information (billing address, payment method details)
• Technical information (IP address, browser type, device information)

Non-Personal Information

We also collect non-personal information such as website analytics, aggregated usage statistics, and technical performance data that cannot identify you personally.

3. How We Collect Information

We collect information through:

• Direct communication (contact forms, emails, phone calls, meetings)
• Website interactions (cookies, analytics, form submissions)
• Business relationships (contracts, project work, consultations)
• Third-party services (scheduling tools, payment processors)

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing consulting services and project delivery
• Responding to inquiries and customer support
• Processing payments and managing billing
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending relevant business communications (with your consent)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or merger (with notice to affected individuals)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on privacy and security practices

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain:

• Client project information for 7 years after project completion
• Financial records for 7 years as required by Canadian tax law
• Contact information until you request removal or opt-out
• Website analytics data for 2 years

8. Your Privacy Rights

Under PIPEDA and other applicable privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada
• Receive information about our privacy practices

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyze website performance. We use privacy-focused analytics (Plausible) that do not track personal information. You can control cookie preferences through your browser settings.

10. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you may file a complaint with the Privacy Commissioner of Canada at www.priv.gc.ca.